Cancellation Policy

Thank you for choosing Al Paintura Global Paints Services LLC, the exclusive distributor of PROFITEC paints in the UAE, Saudi Arabia, Qatar, and Bahrain. We are committed to providing our customers with high-quality products and exceptional service. To ensure clarity and transparency, please review our cancellation policy outlined below.

1. Cancellation Eligibility

Customers may cancel their orders without penalty only before the commencement of order processing. Order processing begins when a Sales Manager is assigned to your order and initiates work on it. Once this process has started, cancellations are not permitted.

2. How to Cancel an Order

To cancel an order before processing begins:

  • Contact Us Promptly: Email us at sales@alpaintura.ae or call +971 4 570 6610 as soon as possible.
  • Provide Order Details: Include your order number, contact information, and a brief request for cancellation.
  • Timing is Crucial: Ensure your cancellation request is submitted before a Sales Manager is assigned and starts processing your order.

3. Post-Processing Orders

Once order processing has commenced, cancellations are not accepted. This policy is in place to maintain operational efficiency and uphold our commitment to timely delivery.

4. Legal Compliance

This cancellation policy is in accordance with the UAE's Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. We ensure that all terms and conditions are clear, fair, and do not impose any unfair obligations on consumers.

5. Contact Information

For any inquiries or assistance regarding cancellations:

We appreciate your understanding and cooperation. By placing an order with Al Paintura Global Paints Services LLC, you agree to adhere to this cancellation policy.