Refund Policy

Return Eligibility

• Items must be returned within 14 days of receipt.
• Only defective, damaged, or incorrect items are eligible.
• Products must be unused, in original packaging, and accompanied by a valid proof of purchase.
• If you are a business customer with a Supply Agreement, returns are governed by the contract terms. For standard customers, returns are accepted within 14 days only for defective or damaged products.

Non-Returnable Items

• Opened or used products.
• Items damaged after delivery.
• Customized or made-to-order products.
• Damaged or Lost Items
• Pigmented / tinted or custom-made paints

Notify us within 48 hours of delivery for claims involving damage or missing items. Email: sales@alpaintura.ae 

Refunds 

Custom orders, including pigmented or made-to-order paints, are non-refundable.

In case of pre-orders, refunds will only be processed after the product is successfully resold to another customer, subject to restocking fees. 

Return Shipping

• Customer bears the return shipping cost unless the return is due to our error.
• Shipping fees are non-refundable.

How to Request a Return 

Send an email to sales@alpaintura.ae with:

• Order number
• Item details
• Reason for return